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• How do I contact SofasWorld?
• What is SofasWorld’s Returns Policy?
• What are SofasWorld’s delivery times and rates?
• Can I pick up my order from SofasWorld’s shop/office?
• Does SofasWorld have a retail shop/store?
• How do I cancel my SofasWorld order?
• Does SofasWorld offer credit options?
• What’s the difference between left and right hand orientation on corner sofas?
• What is SofasWorld’s office address?
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| How do I contact SofasWorld? |
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Email Us
If you have any questions about your order click here to email us and we will respond quickly.
By Phone
Call 0844 620 0035
Sales: Monday to Friday 8am – 10pm, Saturday & Sunday 9am – 5pm
After Sales Support: Monday to Friday 9am – 6pm
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| What is SofasWorld’s Returns Policy? |
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Delivery discrepancies: any delivery discrepancies must be reported as soon as is reasonable after delivery – preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.
Missing orders:
On delivery: should an item be missing or appear to not be delivered then we request that you notify us as soon as possible – preferably within 24hrs of initial receipt of delivery.
On assembly: should a part appear missing from an item please report the item that is missing the part along with a description of part you believe to be missing.
On both the above instances replacement goods will be despatched asap.
Faulty goods:
Damages: must be reported as soon as is reasonable after the delivery – preferably within 24hrs of receipt of goods.
Under Warranty: in the first instance please report the fault to us with a full description of alleged fault. We will then arrange an engineer to attend and either rectify the fault on site or advise on any action needed to remedy. If the fault is deemed to be a manufacturer fault and the item is under guarantee then we will replace the faulty item FOC (free of charge).
Not under Warranty: in the first instance please report the fault to us with a full description of the alleged fault. We will then arrange an engineer to attend and either rectify the fault on site or advise on any action needed to remedy.
Unwanted goods / wrongly ordered: SofasWorld will deduct from any refund the cost of recovering goods from customers. This is £65 for any sofa suite or corner sofa, £50 for a single sofa or £40 for any other item and is the direct cost to SofasWorld of recovering the item. You should always contact us if you are unsure if you can return an item to us. If you have a return please click here to email us for it to be processed.
This policy is subject to change at any time without notice.
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| What are SofasWorld’s delivery times and rates? |
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| SofasWorld’s shipping information can be found here |
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| Can I pick up my order from SofasWorld’s shop/office? |
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| We do not hold any stock at our office. All orders are dispatched from our high tech warehouses and therefore we cannot accomodate pick up from our offices or at our warehouses. Our head office is based in Twickenham, South West London. |
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| Does SofasWorld have a retail shop/store? |
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| SofasWorld does not have a retail store. We sell online to give you cheaper prices! |
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| How do I cancel my SofasWorld order? |
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| In the first instance please click here to email us with your change or cancellation details. If your order has not yet been received then the change or cancellation will possibly be free of charge. However if you have received the order and you wish to change or cancel goods we will apply a charge based upon the direct cost to recover and/or redeliver the goods. We also request that changed or cancelled items are returned in their original packaging. |
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| Does SofasWorld offer credit options? |
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Yes, if your order is over £400 you can apply for INTEREST FREE credit, spreading payment over a time period of your choice up to 24 months. If your order is over £1,500 you can apply for INTEREST FREE credit, spreading payment over a time period of your choice up to 36 months. Simply go to the checkout and select your desired credit option once you have entered your address. Our convenient credit offer service enables you to receive an instant decision and complete your order in just a couple of minutes. Click here to see more about how to apply for credit.
Credit is provided by our partners Pay4Later, who provide a secure credit application gateway enabling you to apply for credit online and receive an instant decision, and Moneyway, who are the lender for the credit agreements on BedroomWorld. Click here to see Pay4Later’s full FAQs for detailed questions about the credit application process. Click here to see Moneyway’s important information regarding payments, charges and cancellation.
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| What’s the difference between left and right hand orientation on corner sofas? |
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| What is SofasWorld’s office address? |
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Address (office only – do not use this address for your returns):
SofasWorld
Regal House
70 London Road
Twickenham
TW1 3QS
Please do not use this address for your returns. Please look at returns in our Help section.
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