This site is owned and operated by SofasWorld ("SofasWorld ", "we" or "us") as a business unit of WorldStores Limited. Registered number 03909772 (UK). If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please click here to email us. Written correspondence should be sent to our London contact centre at SofasWorld, Regal House, 70 London Road, Twickenham, TW1 3QS.

Customer Service Contact Information
SofasWorld, Regal House, 70 London Road, Twickenham, TW1 3QS.
Telephone number: 0844 620 0035

Warranties
All our products are manufactured to the highest quality, the vast majority in a hi-tech facility in the United Kingdom. As such, unlike most online retailers, we are able to offer you a genuine warranty on all our products. A 1 year warranty is offered on all of our fire pits. Please contact our sales or customer service team for further information on individual products. All products are warranted against manufacturing defects, except for all moving parts (mechanisms, castors, drawers). SofasWorld reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorised personal.

Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to SofasWorld. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of SofasWorld. You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of Content
SofasWorld has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT unless stated otherwise, and where applicable. For a VAT receipt please click here to email us. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

Damage to your Computer
SofasWorld makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. SofasWorld shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Password/Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. SofasWorld shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Privacy Statement
We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy policy, do not give us your details. This privacy policy is part of our Terms and Conditions. If you do give us your details and then decide you do not want us to use your details anymore, please click here to email us. If you want to buy things from us, you will need to register on our site. Registration involves you giving us the following personal information: (i) Your title, name and address (including option to save different delivery addresses); (ii) Contact phone number and e-mail addresses; Registration enables you to speed up the ordering process, however, you do not have to register with us until you choose to order.

How will we use your details?
Our offers: Once you have purchased with us, we would like to send you product updates, our latest information and special offers. Other offers: occasionally we may pass your details on to like-minded, carefully screened companies who might send you details of their offers. When you register we will ask you if you wish to receive such information – if you do, simply tick the appropriate box. Alternatively you can always e-mail us with your details and mailing preferences. We may also use your information to manage your purchases such as sending a confirmatory email, and your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf. You can check any information that we are holding about you, or ask any questions about this privacy policy please click here to email us .

About Cookies and the way we use them
In common with other websites, we do also use "cookies". A cookie is a small file that a Website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket. You can control the use of cookies on your computer and can turn them on or off at anytime. Please refer to your internet browser. In order that we can monitor and improve the site we may gather certain information about you when you use it including details of your domain name and IP address, operating system, browser, version and the Website that you visited prior to this site. Please note: We do not use cookies to store any of your personal or financial information on your computer.
You can control the use of cookies on your computer by either enabling or disenabling them yourself. You can get more information about cookies at www.allaboutcookies.org.

Payment
We take payment from your card at the time we receive your order, once we have checked your card details.

Fraud checks may be conducted on our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed.

Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Title to any products you order on this website shall pass to you on delivery of the products, provided that we have processed and received payment in full for the products.

All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges unless expressly stated otherwise.

All credit card transactions are taken in the UK and our transaction currency is in UK Pounds (£).

Orders placed by phone
Orders placed over the telephone undergo additional security checks once the order has been placed – this is to protect Worldstores and cardholders against credit card fraud. As a result, our cut-off times for next day delivery are one hour earlier than with a standard order placed securely over the internet. Furthermore occasionally we will contact you after a telephone order has been placed to request additional information, such as a copy of a utility bill or other proof of address – until we have this information we will be unable to process your order, and if it is not forthcoming within approximately 10 business days the order will be automatically refunded. We apologise for the inconvenience caused to genuine customers by these important fraud prevention measures.

Credit Card Transactions
All credit card transactions are taken in the UK and our transaction currency is in UK Pounds (£).

Retail Finance
Retail finance on SofasWorld is provided by Moneyway, a trading name of Secure Trust Bank Limited, authorised and regulated by the FSA and licensed by the Office of Fair Trading. If you purchase items from SofasWorld using retail finance, your credit agreement is with Moneyway and not with WorldStores Ltd. SofasWorld, as a trading name of WorldStores Ltd, is licensed as a credit broker under the Consumer Credit Act 1974, licence no. 608462/3. Pay4Later is an online finance gateway. By commencing the application process for retail finance offered on SofasWorld you agree to comply with the terms and conditions and all other policies of Pay4Later and you agree that Pay4Later or Moneyway may search your record with the Credit Reference and Fraud Prevention Agencies and add the details of this search to their records. By signing a credit agreement online you agree to comply with the terms and conditions and all other policies of Moneyway. SofasWorld accepts no responsibility for customer’s actions or agreements made during the Pay4Later application process or with Moneyway. For more information please click here to view Pay4Later’s Q&As or click here to read important information from the finance company Moneyway.

Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Ordering Errors
You are able to correct errors on your order up to the point at which you click on "submit" or “make payment” on the final page of our ordering process.

Delivery Times and Rates
Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout. Shipping information can be found here.

Can I pick up my order from your shop/office?
We do not hold stock at our office. All orders are dispatched from our high tech warehouse. Therefore we cannot accommodate pick up from our offices or at our warehouses. Our head office is based in Twickenham, South West London.

Does SofasWorld have a retail shop/store?
SofasWorld does not currently have a retail store. We sell online which gives you more convenience and cheaper prices!

Acknowledgment and Acceptance of your Order
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details. Our acceptance of your order will take place upon despatch of the product(s) ordered.

Changing or cancelling orders
In the first instance please click here to email us with your change / cancellation details. If your order has not yet been received then this will be possible FOC, however if you have received the order and you wish to change / cancel goods we will apply a charge based upon the direct cost to recover and/or redeliver goods. We request that changed / cancelled items are returned in their original packaging.

Returns policy
Delivery discrepancies:
Any discrepancies must be reported as soon as is reasonable after delivery, preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.

Missing items:
On delivery: Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24hrs of initial receipt of delivery.
On assembly: Should a part appear missing from an item please report the item that is missing the part along with a description of part you believe to be missing.
On both the above instances replacement goods will be despatched asap.

Faulty goods:
Damages: must be reported as soon as is reasonable after the delivery, preferably within 24hrs of receipt of goods.
Under Warranty: First instance report the fault to us with a full description of alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy. If the fault is deemed a manufactures fault and the item is under guarantee then we will replace the faulty item FOC.
Not under Warranty: First instance report the fault to us with a full description of the alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy.

Unwanted goods / wrongly ordered:
In the unlikely event you should want to return an item to us we are pleased to offer all customers our 7 Day No Quibble Refund. With our 7 Day No Quibble Refund you have 7 working days in which to decide to keep your ordered items or return them to us for a refund. SofasWorld will deduct from any refund the cost of recovering goods from customers. This is £65 for any sofa suite or corner sofa, £50 for a single sofa or £40 for any other item and is the direct cost to SofasWorld of recovering the item.

REFUNDS WILL NOT BE PROCESSED UNLESS (a) THE GOODS ARE PACKAGED IN THEIR ORIGINAL PACKAGING AND ARE IN A SALEABLE CONDITION (b) THE GOODS ARE ACCOMPANIED BY A FULLY COMPLETED RETURNS FORM WHICH MUST BE PLACED IN AN ENVELOPE AND AFFIXED TO ONE OF THE BOXES.

Please click here to download our returns form.

Export Restrictions
We will specify any export restrictions that apply on any of our products on individual product listings. Any export restrictions will also be clearly indicated at checkout.

Gift Wrapping
We are unable to offer a gift wrapping service at present.

Links to Other Websites
We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. SofasWorld cannot accept any liability in respect of the use of these websites.

Exclusions of Liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of SofasWorld or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Changes to Legal Notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Use of this Website from outside the UK
SofasWorld make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Law, Jurisdiction and Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with UK Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the UK. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.